I have been running my RC210 without problems for several years now receiving many positive comments on the quality of its voice announcements and other features. Several months ago I noticed Ken’s announcement of the new processor as well as the upgrade process. Having the controller in use with two repeaters and an IRLP node, I wanted to get this done yet was concerned about pulling the system down. Ken assured me the smoothest way to do this would be to ship the board back and that he could turn it around in a day! After contemplating, I shot him an email with some other items I had noticed which he assured me he could handle as well in the same timeframe. I packaged the unit, and shipped it overnight. Before the end of the next day I had a call from Ken reviewing what he had done and letting me know he was shipping it back out!
I received the unit back and installed it back into the system as if it had never been gone. All programming was in place and all I needed to do was fine tune one POT that had been re-soldiered. The RC210 is a great controller and the after sales service is first rate! Thank you Ken!
Keith - AI6BX
I purchased the rc 210 as a kit. The assembly manual was very well written and made it very easy to assemble. I had a little trouble programing. So I gave Ken a call and he helped me figure out what I was doing wrong and walked me thru the proper procedures. I was up on air in a flash. Controller sounds very good and it's a solid piece of equipment. I recommend this product. Customer service is awesome.
Lori D, Rc210
I have three RC-210 controllers, easy to install and program and when I have a question Ken is always there with the instant answer, Quality "Made in USA" product plus Support, a winning combination.
James L Teeple, www.n8dod.com
"Thanks for your prompt follow up. Great product and service!!!!"
"I would like to tell you that you made a very good product! It really works fine and [I] like all features! "
excellent product features and support. thanks ken
Although, the software is extremely helpful I find myself programming the controller via DTMF over the air. Perhaps because I get audio feedback that my parameter are accepted is reason for doing so. I have also found, and this could be just an isolated case, that I changed parameter that I could not find changed in the controller. Perhaps I simply forgot to click the apply button. I like the pop up info that translates the numeric macro code into a much easier way to verify what it actually does.
Great piece of software!
Recommended to anybody that is a little uncomfortable with numbers.
Best Controller Software that Money can Buy
Got a nice controller? Now do you have the software to program it? Most controllers use only DTMF signals to control their features, not the RC210! You don't need to be a computer genius to use this software....it is very user friendly. With this software you can have COMPLETE control of how your system operates. This is must have stuff at a great price!
" ...I appreciate your awesome support of a superb product..
Jeff Thomas W2JRT
" [Arcom] has always been "Johnny on the spot" in our dealings. [We] worked through a few documentation issues with the RC210, as I purchased one of the first "kits" available. When I destroyed the ICR the first time around, [Arcom] mailed another one free of charge, with apologies for the documentation mix-up. In my opinion, [Arcom] runs a first class shop. I only wish other vendors were as attentive to the customer as I have found [Arcom] to be.
" A close look reveals a nice controller that is real flexible and won't break the bank. Ken is easy to deal with and seems willing to help with things that other (bigger?) manufacturers don't seem to have the time for."
After much research and comparison shopping for a new repeater controller I decided to go with the RC-210. Dollar/feature made this a pretty easy decision though I did find myself wondering if the cost was too good to be true and if quality would lack. I have been thrilled to date. Ken and his company were responsive to my questions pre-sale and the support for a few questions and configuration post sale have been phenomenal. You can't go wrong with this product and company!
Our Emergency Communications group was looking to replace our ageing repeater controller. The RC210 filled our needs with the three repeater ports being standard, and ease of programming using their programming software. Well supported product. Never an issue with getting questions answered. Free firmware upgrades a plus. You will NOT be disappointed with your purchase.
James Duram, www.mcecs.net
Over the years I have tried them all....the RC210 is by far the best I have found. I have six of them. But what is best of all is the support. Ken does a great job helping with my questions. Great company.....
I've built 4 of the RC-210 kits over the past 3 or 4 years. Each of them worked flawlessly after the build and continue to perform flawlessly on my repeater; from a stand-alone system to a full time wide-area link, the RC-210s are doing a great job for me. Ken's support is over the top.
Great product and support! Anytime I have any problems or questions, Ken is on the ball and gets me straightened out! When I bought my repeater, it came with another brand controller. After talking with other owners and doing research, I decided on the Arcom RC-210 and have not had any regrets! Thanks Ken for providing a great product and service at a reasonable price!
Simply the best
I have built several repeaters and have used many controllers. Hands down this is the best I have seen to date. I highly recommend the software also. Excellent support when you run into those little repeater bugs as we all have. Throw away your kitty CAT and get yourself an ARCOM!!!
" I have my rc210 up and running on Micor repeater and it sounds great."
Beautiful & Everything Fits in one case
This Rack mount case for the Arcom RC210 Controller is the perfect addition, Silk screened front panel is attractive and the contrast makes it readable from a distance,A front panel switch turns off the display to save power, There are standoffs for mounting 2 RAD audio Delay Boards and the Phone Patch , Not shown in the picture is the heavy gauge aluminum cover for the top to inclose the controller from the environment and varmints not to mention the RF. Thanks Arcom for another great MADE IN USA product.
" The RC210 works like a champ ! Great for VoIP linking as all the repeater commands are 'locked' so it's easy to setup IRLP etc without having to disable or reprogram a load of repeater commands. Ken is very receptive to questions also."
A Premier Controller for both Amateur and Commercial Use
Great Controller that is easy to program, easy to connect to your system, and some of the best technical help that you'll find anywhere in the world. This controller comes with a COMPLETE guide for programming a hugh variety of options from standardized ID to voice recorded tracks that can be used to ID or send scheduled messages. You won't be disapointed with this product!
"I like it, very straight forward, very feature rich. I have a second [RC210] going into a Micor in the next month or so."
Daron Wilson - OCRG
I must say that I am impressed with the quality of the [RC210] case and board.....Thanks for a quality product." ,